Small items will come in a brown kraft box, and sent in a standard letter-size white envelope. Items that will not fit in the kraft box will be put in an organza bag. Larger orders will come in a yellow envelope.

If you require gift wrapping, there is a $3 surcharge which includes a ribbon-tied organza bag with metal charm, and optional handwritten note (up to 140 characters). To apply this option, simply select Gift Wrapping at checkout. Please inform me in your Note to Seller if you prefer that I NOT include my business card in your gift-wrapped package.

Sterling silver is a wonderfully low-maintenance material. If you wish to clean it, I recommend using liquid formulas specifically designed for silver (such as Hagerty's or Tarn-X, which are available at most jewelers', hardware and department stores)--they quickly restore your pieces to a bright white shine. If your item contains porous stones, shells, or freshwater pearls, be sure to apply chemicals with a Q-tip on the metal only! Sterling silver is best stored in a cool dry place; humidity will speed up oxidation (causing tarnishing), but this is easily remedied with a little silver polish or cloth.

Please contact me BEFORE leaving less than 5-stars feedback and I will review your situation on a case-by-case basis. If less than 5-stars feedback is left without reasonable explanation, I reserve the right to cancel your future orders. This is my livelihood so it is important to me that your entire buying experience is satisfactory, so please give me the chance to make that happen.

Note that I am not responsible for orders sent to an incorrect address provided by the buyer, and in the event of an exchange due to an error beyond my control (ex. buyer ordered the wrong size), the buyer will be responsible for paying a re-shipping fee, as my price points are not high enough to cover double mailings.

Shipping rates reflect the actual cost of postage + 13% harmonized sales tax, online transaction fees, plus materials, delivered via Canda Post regular or Small Packet air mail (NO TRACKING for standard shipping). Non-US customers: please be aware that because my listings are in USD (even though I am located in Canada), PayPal deducts an additional conversion fee on my end for all funds received from buyers located outside the United States.

No, there is NO TRACKING information provided with regular shipping. This helps to control shipping costs in a competitive market, as Canada Post rates for shipping are high compared to other countries. A copy of the shipping form with customs declaration can be provided as proof of shipment upon request for US and other international buyers. If you require tracking and/or insurance, please select upgraded shipping at checkout (North America), or contact me for a quote before purchasing (international orders).

Estimated shipping times can be found in my shop's Shipping & Policies section.

Free, speedy repairs are available for all pieces within 30 days of purchase (UNLESS the item was broken due to negligence or abuse), however the buyer is responsible for return shipping charges, and all original parts of the piece must be included in the returned package.

I welcome small wholesale orders (large orders may be difficult to fulfill due to the limited-edition nature of many of my designs); please don't hesitate to contact me if you need more than one of an item, or have any special requests.